Any customers that are experiencing issues with their 2767-20 ½” High Torque Impact Wrench w/ Friction Ring are encouraged to send their tool in for repair or replacement by utilizing our eService portal - http://bit.ly/2cwwBwJ. All products with the “H96B” distinction on the serial code will be replaced with “H96A”. The issues experienced by limited customers can be found in the statement below. This issue has been resolved and any purchases made after mid-October are not impacted.

Products Impacted

The ONLY product affected is the 2767-20 with “H96B” in the serial code sold between June-October 2022.

In early October 2022, we learned that some users were experiencing issues with their 2767-20 ½” High Torque Impact Wrench w/ Friction Ring, and quickly launched an in-depth investigation to understand the claims.

Upon investigation, 2 distinct issues were uncovered:

• A new mechanical design in model 2767-20 was not delivering on the Milwaukee promise. This new design is distinguished by “H96B” in the serial code and was sold between June-October 2022. This design will no longer be sold or produced. We will continue to produce the original design that has been on the market for years, distinguished by “H96A” in the serial code.


• There were also variances in electrical tolerances that may cause some tools to “stutter”. This was exacerbated by the new mechanical design in 2767-20 inventory that is distinguished by “H96B” in the serial code.

If users are experiencing an issue, they are encouraged to send their tool in for repair or replacement by utilizing our eService portal - http://bit.ly/2cwwBwJ. All products with the “H96B” distinction on the serial code will be replaced with “H96A”.